Third-Party Reviews
Online reviews are an extremely powerful PR tool. Reviews help businesses to improve on their overall operations and maintain a positive online brand reputation.
Online reviews are changing the way customers consume things, and they play a crucial role in determining the success of businesses in today’s world. Your potential, current, and loyal customers are using them daily to make their decisions on what to buy, where to buy and when to buy.
The fact is, 91% of consumers read online reviews before visiting a business. And 84% of consumers trust online reviews as much as personal recommendations.[1]
Why? Because online reviews are, for the most part, unbiased and real. They allow anyone, anywhere in the world, to determine whether or not they should engage with a business. This is a major step forward from consumers being swayed simply by brand imaging, advertising, and a single word-of-mouth referral.
Today, online reviews play a more integral role than ever before in the customer journey. No digital marketing strategy is complete without online reputation management and reviews for businesses to build brand trust and recognition.
Our core thirty-party review management services include:
Management
Our team of specialists communicate on your behalf to acknowledge feedback from customers and mitigate any complaints. We work closely with Operations and Management to identify business improvements and reduce the impact of any issues, making us the eyes and ears of your business.
Training and Mentoring
Our third party review strategy will have a profound impact on your business. We will work with you on how best to manage and respond to your customers effectively across your review platforms.
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Founded and established in 2013, Social Natives is committed to helping brands nurture and engage their digital customers in a unique, considered and personal way.