Live Chat

Live Chat by Social Natives delivers professional customer service through an online messaging window encrypted into your website. When customers have a question about a product or service and need an answer fast, all they need to do is open the Live Chat messaging window on your website and our team of skilled Digital Customer Service professionals will promptly connect with your customers online to answer enquiries, address feedback and resolve issues (hello multitasking!).

With Live Chat by Social Natives, your customers no longer need to wait days for an email response or get stuck on hold listening to call-queue music for hours on end. Better yet, you can reach out and talk to your customers before they even ask a question, helping to reduce cart abandonments and increase conversions.

Quite simply put, Live Chat by Social Natives does the heavy lifting phone and email struggle to handle and you’ll always speak to a real person based locally in South Australia – no bots or offshoring!

Want to know more? Get in touch at hello@socialnatives.com.au to request a trial of our Live Chat website messaging service!